Service Supervisor (Plumbing Department)
Helping People Thrive for Over 60 Years!
A.B. May is Kansas City’s premier family-operated home service provider, delivering top-quality plumbing solutions for over six decades. Our team is the foundation of our success, and we are committed to providing industry-leading career opportunities.
A.B. May is seeking a Service Supervisor to join our growing Plumbing Department. This role is designed to support our technicians by providing coaching, training, and leadership to ensure outstanding customer service and operational excellence. The Service Supervisor will play a key role in mentoring technicians, improving service quality, and driving department success. If you have a passion for leadership, a commitment to customer satisfaction, and a drive for professional growth, we encourage you to apply and become part of our trusted team.
As a member of the A.B. May Team, you will enjoy the following benefits:
Competitive Pay
Medical/Dental/Vision Insurance
Short Term/Long Term Disability
401(k) with Company Match
Paid Time Off
On-site Fitness Center
Career Growth Opportunities
Responsibilities:
Prepare and conduct quarterly performance reviews on assigned technicians.
Coach to the service system module to improve service quality and customer satisfaction.
Integrate sales strategies across other departments to drive profitable results.
Show technicians how to establish customer rapport to offer the right products and services.
Understand performance criteria and hold your team accountable for exceeding revenue goals.
Work alongside Customer Service and Dispatch to ensure the overall success of the business, including:
Meeting call counts
Monitoring labor
Achieving sold hours
Monitor performance of technicians through weekly ride-alongs and one-on-one coaching sessions.
Update coaching sessions in Bamboo to track progress and development.
Ensure incentive programs are equitable and properly documented.
Review and approve invoices, timecards, curbside feedback, and option sheets.
Perform other tasks as assigned, such as truck assignments, duty rosters, and operational support.
Physical Requirements:
Ability to lift and carry up to 75 pounds.
Ability to work in varied environments, including indoor and outdoor settings.
Ability to stand for long periods while working.
Good hand-eye coordination and manual dexterity to operate tools and equipment.
Qualifications:
Bachelor’s Degree preferred, but proven successful experience in leadership may be considered in lieu of a degree.
Minimum of 1+ years in a leadership or management position with successful results.
Strong computer skills with competency in Microsoft Applications and Internet browsers.
Ability to inspire and lead others to attain company goals.
Strong verbal and written communication skills with the ability to provide clear and decisive messages.
Highly organized with exceptional follow-through abilities.
Passionate about A.B. May and committed to upholding company values.
Outgoing personality that blends well with a fast-paced, goal-driven environment.
Self-motivated with a flexible attitude and a strong work ethic.
Apply now to start your career with A.B. May!
To be considered for employment with A.B. May, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, drug screens, and physicals.
We are an equal-opportunity employer.
