Drains Service Supervisor
Helping People Thrive for Over 60 Years!
A.B. May is Kansas City’s premier, family-operated plumbing service provider, delivering exceptional service for over six decades. Our success comes from our talented team, and we are committed to providing an environment with unmatched career opportunities in the industry.
If you’re self-motivated, thrive in a fast-paced environment, and take pride in your work, we want you on our team!
Responsibilities:
- Prepare and conduct quarterly performance reviews on assigned technicians.
- Coach to the service system module to improve service quality and customer satisfaction.
- Integrate sales strategies across other departments to drive profitable results.
- Show technicians how to establish customer rapport to offer the right products and services.
- Understand performance criteria and hold your team accountable for exceeding revenue goals.
- Work alongside Customer Service and Dispatch to ensure the overall success of the business, including:
- Meeting call counts
- Monitoring labor
- Achieving sold hours
- Monitor performance of technicians through weekly ride-alongs and one-on-one coaching sessions.
- Update coaching sessions in Bamboo to track progress and development.
- Ensure incentive programs are equitable and properly documented.
- Review and approve invoices, timecards, curbside feedback, and option sheets.
- Perform other tasks as assigned, such as truck assignments, duty rosters, and operational support.
What You Will Bring:
- Minimum of 1+ years in a leadership or management position with successful results.
- Residential plumbing or drains experience is a plus.
- Bachelor’s Degree preferred, but proven successful experience in leadership may be considered in lieu of a degree.
- Strong computer skills with competency in Microsoft Applications and Internet browsers.
- Ability to inspire and lead others to attain company goals.
- Strong verbal and written communication skills with the ability to provide clear and decisive messages.
- Highly organized with exceptional follow-through abilities.
- Passionate about A.B. May and committed to upholding company values.
- Outgoing personality that blends well with a fast-paced, goal-driven environment.
- Self-motivated with a flexible attitude and a strong work ethic.
Physical Requirements:
- Ability to lift and carry up to 50 pounds.
- Ability to work in confined spaces (e.g., attics, crawl spaces, basements).
- Prolonged periods of standing, kneeling, and bending.
- Ability to work at heights (e.g., ladders, elevated plat forms).
- Manual dexterity to handle electrical tools and equipment.
- Ability to work in various weather conditions when performing outdoor installations.
Benefits:
- Health Coverage: Employer-paid medical, dental, and vision plan options
- Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
- Savings Accounts: FSA and HSA contribution options
- Retirement: 401(k) available upon hire with employer match; Traditional and Roth options
Time Off & Perks:
- Paid time off and holidays
- Paid parental leave
Growth and Training Opportunities:
- Tuition Reimbursement
- On-going training and development
Requirements:
- Valid Driver’s License (required)
- To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.
A.B May is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
